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What do Staff Members do?


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Staff Members enforce the rules, be sure to read them to make sure you won't face any problems. 
You can view the full list of staff members here, OBS: this is ALWAYS updated!
Interested in becoming a Staff Member? Make sure to apply here!

 

Who do I contact?:
Anything Forums Related? - 6bdf08c1948c5b33a9d4c16aa2bd0a21.png
General Questions? - 6bdf08c1948c5b33a9d4c16aa2bd0a21.png
My screen is black? - 6bdf08c1948c5b33a9d4c16aa2bd0a21.png
My account is Jailed or muted? - 6bdf08c1948c5b33a9d4c16aa2bd0a21.png
My client isn't loading? - 6bdf08c1948c5b33a9d4c16aa2bd0a21.png
I've been scammed! - 6bdf08c1948c5b33a9d4c16aa2bd0a21.png
My account is Banned? - d00382381752c085fb7da13dcbcd5171.png;
I want to place a Report! - d00382381752c085fb7da13dcbcd5171.png;
I want to report a bug! - d00382381752c085fb7da13dcbcd5171.png;
I'm having Donation Issues! - d68a7075bbcdef4e8dfccf36d2f29161.png
My Appeal was dealt with unfairly! - d68a7075bbcdef4e8dfccf36d2f29161.png
I forgot my Password! - d68a7075bbcdef4e8dfccf36d2f29161.png
I forgot my Bank Pin! - d68a7075bbcdef4e8dfccf36d2f29161.png
I've been hacked! - d68a7075bbcdef4e8dfccf36d2f29161.png
I'm missing items! - d68a7075bbcdef4e8dfccf36d2f29161.png
I want to report a Staff Member! - d68a7075bbcdef4e8dfccf36d2f29161.png

As you can see, the owner is not listed as an option, and that's because you aren't supposed to contact them, so don't. 
If the staff you're looking for is unavailable, you may contact another one. Do refrain from contacting the highest staff member if possible. 

 

Responsibilities:
6bdf08c1948c5b33a9d4c16aa2bd0a21.png Server Support:
These are the lowest ranked Staff Members we have. They are the ones who very recently got promoted and are learning how to handle their new commands to their use. Things these member(s) can do are; kicking, muting and jailing your accounts. As mentioned in the name, they are solely here for the purpose of being supportive and helping player(s) in need. 

All Staff Members have to start as a Server Support. 
 

d00382381752c085fb7da13dcbcd5171.png; Server Moderator:

When the Community Manager believes that we're in need of someone with a higher power and believe there's a person fit for it, that person will receive a promotion from Server Supporter to a Server Moderator. This is a rather big promotion in terms of commands and responsibility. Moderators receive commands such as; ban & ip-ban, which are two very powerful commands. In addition to this, moderators also take care of player appeals & reports. 
 

Staff Members will most likely have this rank for a very long time. 


d68a7075bbcdef4e8dfccf36d2f29161.png Server Administrator:

These members manage the Server's Administration. This means they manage all the issues relevant to a player(s) account. This will mean recoveries, refunds, bugs and always makes sure the Moderators make justified decisions in Appeals & Reports. Administrators are the go-to people when in need of account assistance. Sounds easy, but requires a lot of experience and being able to view things from different perspectives. Also don't forget, Administrators still have the same responsibility as the lower ranked ones. 

Server Administrator is usually the highest rank a member will reach. 

 

d68a7075bbcdef4e8dfccf36d2f29161.png Community Manager:

This is the highest rank a player can receive. This person manages the whole Staff Team and the Server. The Manager helps the Owner with content creation and delivers important messages as well as makes sure the Developers prioritize what the players & server needs the most. This person is in charge of the Staff Team and deals with the demotions & promotions. In addition to this, they also take care of Staff Reports and Player Suggestions. The manager is also in charge of hosting server & forum events. More or less, responsibile for being the bridge between the management and players. They also have the responsibilities of every single rank below them. 


d68a7075bbcdef4e8dfccf36d2f29161.png Owner & Developers:
The Owners & Developers focus on the technical issues, such as client issues, bugs and things that refrains the player from enjoying the game-play.
They also focus on the content, such as creating bosses, adding new items  to make sure the players are entertained. Besides that they have to make sure the Server attracts enough players, by doing advertisements.

Aside from Development, the Owners have the right to overrule any decision made by their Staff Members. The Owners are not easily contacted, because they do not want to deal with issues that they have Staff Members for. When an Owner is needed, an Administrator will contact them. The Head Administrator communicates daily with the Owners to update them with what's going on and what suggestions we should consider. The owners takes care of advertisements, voting and everything else. 

 

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